Frequently Asked Questions

Booking systems send template notifications — "Your appointment is tomorrow at 2pm." That's it. Caviyo actually communicates with your customers. It responds to their questions, handles running-late notifications, follows up with no-shows, fills empty slots, and re-engages regulars. It's the difference between a notification and an employee.

Caviyo is trained to communicate in a natural, friendly tone that matches how a barber would text. Most customers won't notice the difference. It uses your shop name and signs off naturally.

Caviyo only knows what you tell it — your services, prices, hours, and booking link. It can't make up information. If it receives a message it doesn't understand, it tells the customer it'll get back to them and alerts you via SMS so you can handle it yourself.

Yes. Text "pause" to your assistant anytime and it stops. Text "resume" and it's back. You can also pause your subscription if you're going on holiday — we'll hold your number for a reduced fee.

We currently support Square and Fresha. More integrations are coming. If you use a different system, let us know — we're adding new ones based on demand.

No. Caviyo is read-only. It reads your booking calendar to know what's happening, but it never creates, edits, or deletes appointments. Your booking system stays exactly as it is.

Caviyo sends them your booking link so they can book or cancel through your booking system directly. It handles the conversation, your booking system handles the calendar.

No. Everything runs via SMS. You text your assistant, your assistant texts your customers. You log into the web portal to manage your account, check reports, and update your plan — but day-to-day, it's all SMS.

Plans start at $69/month + GST. Every plan includes a dedicated phone number, AI assistant, and full SMS automation. See pricing.

No contracts. No lock-in. Month-to-month. Cancel anytime from your dashboard.

Yes. Every plan comes with a free 30-day trial. No credit card required. You get the full system — same features, same number, same AI assistant. If you love it, pick a plan. If not, walk away.

We hold your number for 7 days after cancellation in case you change your mind. After that, it's released. If you come back within 90 days, your data is still there — you just need a new number.

Yes. Every account gets a referral link. When another barber signs up through your link, you earn a recurring commission every month they stay subscribed. Check your dashboard for your link and stats.