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SYSTEM CAPABILITIES

What Caviyo Does

A clinical look at every capability built into Caviyo. Each one designed to save you time, recover revenue, and keep your chair full.

MODULE 01

Booking Confirmations

The moment a customer books, Caviyo sends an SMS confirmation. No delay, no manual effort. The customer knows it's locked in, and you never have to lift a finger.

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SMS_LOG signal_cellular_alt

Hey Marcus! Your haircut with Dave is confirmed for Thursday 10:30 AM. See you then 👋

Thanks!

RECOVERY.EXE person_search

Hey! We missed you at 2pm today. Want to rebook? Here's the link: book.caviyo.com/dave

Yeah sorry! Just booked for Friday

All good! You're locked in for Friday 3pm. See you then 🤙

MODULE 02

No-Show Recovery

When someone doesn't show, Caviyo follows up via SMS to reschedule. No awkward phone calls. The customer gets a booking link and you recover the revenue.

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MODULE 03

Empty Slot Filling

When someone cancels, Caviyo automatically messages your regulars who might want the slot. No more dead chairs. Cancellations get filled before you even notice them.

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SLOT_RECOVERY

cancel 2:00 PM — Tyler R.
schedule Messaging 4 regulars...
check_circle 2:00 PM — Jaylen M.
FILLED IN 12 MIN
DELAY.SYS schedule_send

Running 15 minutes late from 2pm

Got it. I've notified Tyler and Deon that you're running 15 min behind.

MODULE 04

Running Late & After-Hours

Running 15 minutes late? Text your assistant and it notifies affected customers. After hours, Caviyo handles incoming messages so customers aren't left waiting until morning.

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MODULE 05

Re-Engagement & Reviews

Caviyo detects regulars who haven't booked in a while and sends a friendly nudge to bring them back. After completed appointments, it requests reviews to build your reputation.

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replay RE_ENGAGE.LOG
Marcus J. 32 DAYS
Chris W. 28 DAYS
Jaylen M. NUDGED → BOOKED
3 FLAGGED / 1 RECOVERED
THE DIFFERENCE

Caviyo vs Your Booking System

Booking systems like Fresha and Square send automated template messages. "Your appointment is tomorrow at 2pm." That's it. Caviyo goes further.

Booking System Reminders

  • closeTemplate notifications only
  • closeCan't respond to customer replies
  • closeNo follow-up on no-shows
  • closeCan't fill empty slots
  • closeNo after-hours handling
  • closeCan't answer customer questions

Caviyo

  • check_circleReal SMS conversations with customers
  • check_circleResponds to replies intelligently
  • check_circleRecovers no-shows automatically
  • check_circleFills cancellations from your regulars
  • check_circleHandles messages 24/7
  • check_circleAnswers questions about services, prices, hours

That's not reminders. That's an employee.

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